Our guides were very customer oriented, except Johnny in Saigon, who really was so self interested and not focused on giving us the best tour. The last hotel was very poor compared to others and left us with a bad taste. Especially with Anantara only a few doors away. In addition, we asked for boutique hotels like Anantara and were put in a large corporate hotel in Saigon. The fact that the tour arranger did not pick up that we had no flights from Siem Reap to Hanoi was very disturbing and created much upset on the trip. We only did very touristy things. We were hoping, as with other tours, you would offer opportunities off the beaten track that were more original and different, this was disappointing.